Complaints about Ofsted's work: proposed improvements to the process

21 Oct 2009 Ofsted

Ref: 090255

This consultation is now closed.

Ofsted is reviewing arrangements for the handling and investigation of concerns about our work and the conduct of our staff. We want to ensure that our approaches are closely matched to the needs of those making complaints. This consultation outlines how we propose to develop our complaints procedures. We aim to achieve a transparent process that is fair, accessible, and makes the best use of the valuable information provided by complainants to improve the service provided to children, young people and learners of all ages.

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word Complaints about Ofsted's work proposed improvements to the process.doc	word	524.00 KB
pdf Complaints about Ofsted's work proposed improvements to the process.pdf	pdf	90.50 KB